Warranty

Dissy Machinery warrants all their products against defective materials and/or workmanship for a period of 12 months from the original purchase date.  Proof of defect and return of defective part/s may be required as part of the warranty process and any freight costs are the responsibility of the purchaser.  The purchaser is responsible for any charges in relation to disassembling parts and reassembling replacement parts.

Dissy Machinery takes no responsibility and warranty will be void for products that have been misused, improperly assembled, modified or incorrectly serviced/maintained.  Warranty does not cover usual wear and tear.

Dissy Machinery reserves the right to decide whether a product is defective.  Dissy Machinery takes no responsibility for products damaged in transit.

Dissy Machinery does not provide warranty on any cutting blades, cutting bits, discs, hammer blades, rippers, tynes, scarifiers, tyres/wheels, clutch plates, friction plates, bearings and belts.

Product design and specifications are subject to change due to our policy of product improvements.  Design changes and improvements may be made by Dissy Machinery whenever it believes the effectiveness of its products can be improved.  Dissy Machinery has no obligation to incorporate any improvements to products in which are currently in service or have been supplied.

Dissy Machinery is not responsible for damages for personal injury, damages to other equipment, other property damage, whether suffered by you or by a third party.  Dissy Machinery accepts no liability resulting from your failure to assemble a product correctly.

Dissy Machinery is not liable for damages based upon inconvenience for the defective product, loss of use of the products, loss of time, loss of income/profits, loss of business opportunity, loss of goodwill, interface with business relationships and/or other commercial loss.

Purchasers, dealers or agents of Dissy Machinery are not authorised to give warranty on behalf of Dissy Machinery and claims will only be recognised if lodges as outlined below in the warranty process.

If you believe your purchase was damaged during shipping we require you to contact us within 5 days of receiving the goods and we will work with you to quickly resolve the issue.

Warranty Process

1. Contact Dissy Machinery or your point of purchase who will contact Dissy Machinery
2. Photo and video evidence of the defective product/part may be require along with a brief description of the defect
3. The claim will be assessed by Dissy Machinery to determine whether the warranty claim will be approved.  This can take up to five business days from when Dissy Machinery was provided with the information as stated in point 2.
4. Any work commenced without approval from Dissy Machinery will not be covered by warranty.  In most cases replacement parts are simple to fit and Dissy Machinery staff can assist with technical advice via phone or email to assist customers.
5. Travel and freight charges associated with the processing of a warranty claim will not be covered by Dissy Machinery and is the responsibility of the purchaser.

Returns & Refunds Policy

At Dissy Machinery, we want to ensure you receive the right product for your needs. Please check product descriptions, specifications, measurements and compatibility carefully before placing your order, and contact us before purchasing if you are unsure.

Change of Mind or Incorrect Product Selection

Please choose carefully. Dissy Machinery is not required to provide a refund or exchange where you:

• change your mind;
• order the incorrect size, model, style or product;
• decide you no longer require the product; or
• find the product cheaper elsewhere.

However, at our discretion, we may accept a return or exchange in these circumstances if you contact us within 14 days of receiving your order.

To be eligible for a change-of-mind or incorrect-selection return, the product must be:

• unused and uninstalled;
• undamaged;
• complete with all parts, accessories and manuals supplied;
• in its original packaging where applicable; and
• in a condition suitable for resale as a new product.

Please contact Dissy Machinery before returning any item. Returns sent without prior approval may not be accepted.

Freight Costs on Change-of-Mind Returns

Where a return is accepted because of change of mind or incorrect product selection:

• the customer is responsible for the cost of returning the item to Dissy Machinery; and
• the original freight cost incurred by Dissy Machinery to dispatch the order will be deducted from any refund, including where the order was advertised or supplied with free shipping.

“Free shipping” means that the customer was not separately charged freight at the time of purchase. It does not mean that Dissy Machinery did not incur a freight cost in delivering the order.

Any refund will therefore be for the purchase price of the returned product less the actual original freight cost incurred by Dissy Machinery and any other agreed costs associated with the return.

Products must be adequately packaged for return. The customer is responsible for any loss or damage occurring during return transport where the return is due to change of mind or incorrect selection.

Exchanges

Where Dissy Machinery agrees to exchange a product because the customer selected the incorrect item, the customer is responsible for:

• return freight to Dissy Machinery;
• the original freight cost incurred by Dissy Machinery in sending the incorrect selection; and
• freight costs associated with sending the replacement product.

Any difference in the price of the replacement product will also be payable or refunded as applicable.

Items That Cannot Be Returned for Change of Mind

Unless otherwise agreed by Dissy Machinery, change-of-mind returns will not be accepted for:

• products that have been used, fitted, installed or assembled;
• products that have been damaged after delivery;
• products that are incomplete or missing parts;
• products that are not in resaleable condition;
• specially ordered, customised or modified products; or
• clearance or discontinued items where they were sold as such.

These exclusions apply only to change-of-mind returns and do not limit any rights a customer may have under the Australian Consumer Law.

Incorrect Item Supplied by Dissy Machinery

If Dissy Machinery has supplied an item different from the item ordered, please contact us as soon as possible.

Where the error is ours, Dissy Machinery will arrange the appropriate return or replacement and will be responsible for reasonable associated freight costs.

Faulty, Damaged or Incorrectly Described Products

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Returns & Refunds Policy excludes, restricts or modifies any rights or remedies available to a customer under the Australian Consumer Law.

If a product is faulty, damaged, not as described or otherwise fails to meet an applicable consumer guarantee, please contact Dissy Machinery so that we can assess the issue and provide the appropriate remedy.

The change-of-mind freight deductions and return conditions above do not apply where a customer is entitled to a remedy under the Australian Consumer Law.

Before Ordering

If you are unsure whether a product is suitable for your machinery or application, please contact Dissy Machinery before ordering. Providing details such as the make, model, measurements and intended use can help us assist you in selecting the appropriate product.